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  • Home
  • Service
    • Complimentary Service
    • Quality Inspection Service
    • Sourcing
    • Value added service
    • Audits
  • Why AmlsGlobal?
    • Our Company
  • Our Products
    • Garment & Textile Inspection
    • Footwear Inspection
    • SPORTS BALLS
    • SPORTS and Working Gloves
    • Surgical Instruments
  • Contact US

  • Home
  • Service
    • Complimentary Service
    • Quality Inspection Service
    • Sourcing
    • Value added service
    • Audits
  • Why AmlsGlobal?
    • Our Company
  • Our Products
    • Garment & Textile Inspection
    • Footwear Inspection
    • SPORTS BALLS
    • SPORTS and Working Gloves
    • Surgical Instruments
  • Contact US
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Consumer Goods and Retail

PRODUCT INSPECTION

AML Service product inspection services – ensure product quality throughout your entire consumer goods supply chain with our unrivaled experience in managing all types of inspection program.

Independent inspections of your products, at various stages of the product’s life cycle, will ensure that the quality of your mass production will match that of samples tested and will help you to identify critical defects before products hit the market.

Through our unique global network of quality assurance specialists, we can provide you customized quality control plans wherever your suppliers are based in the world. Our product inspection services cover the complete range of consumer products, from furniture and electronics all the way to toys, cosmetics, textiles, footwear and many more.

100% INSPECTION AND SORTING
CLAIMS INSPECTION
DURING PRODUCTION CHECK DUPRO
FINAL RANDOM INSPECTION - FRI
INITIAL PRODUCTION CHECK - IPC
LOADING UNLOADING SUPERVISION (LSUS)
MYSTERY SHOPPING
RAW MATERIALS INSPECTION
RETAIL STORE CHECK
100% INSPECTION AND SORTING

In response to a growing demand for exports to Japan, Pakistan and other key international markets, AML Services has developed 100% inspection and product defect sorting services, for which dedicated inspectors inspect complete batches of finished goods prior to shipment to ensure they meet purchase expectations or regulatory requirements.

 
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Our 100% inspection and sorting services are usually conducted on special products or products of high value, and involve the sorting of good quality products from those with defects. The latter are separated from the batch and returned for improvement or disposal.

The techniques used by our expert consultants are similar to those used in our final random sample inspections and include:

  • Quantity checks
  • Visual appearance checks
  • Functional checks
  • Packaging and labeling checks

Additionally, we can conduct tests to your specific requirements so that you can be sure you are meeting the expectations of high-value customers.

AML Services 100% inspection and sorting services are a good example of how AML Services is constantly developing its third party inspection services to meet the evolving needs of increasingly global markets. Our dedicated consultants can advise on how we can adapt these new services to meet the needs of your current clients and markets or those clients and markets that are new to you. With over a century’s experience of providing inspection services that meet the needs of diverse industries, there is no better partner to examine the quality of completed batches of goods.

CLAIMS INSPECTION
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When a customer makes a claim on receipt of your goods that they have not met expectations, whether they be their own purchase expectations or those of local regulatory bodies, AML Services claim inspection services can examine the goods that have been received and assess them against purchase or regulatory requirements and documentation from an earlier loading inspection prior to shipment.

No matter where your destination market is, our inspection experts can conduct a third party check of:

  • Quantity
  • Quality 
  • Packaging 
  • Labeling 
  • Function
  • Specification

They can also act as witnesses in non-compliant goods inspections, so that when a representative of your organization cannot be in the destination country, we can be there on your behalf – a service that is of increasing value as you begin to sell your products further afield and come into contact with new regulatory bodies.

Our claimed goods inspection services are fully flexible, and can be tailored depending on the circumstances that arise. No matter what your need, we will focus on ensuring you get a fair assessment of your product at its destination.

AML Services is a tried-and-trusted inspection partner for businesses across the globe. Our knowledge of international markets, importing and regulations at international and national levels means that we are the perfect partner when you need a claim survey or an on-site witness at the point of destination for your goods.

DURING PRODUCTION CHECK DUPRO

To help you maintain quality at every stage of the production process, AML Services delivers during production checks (DUPROs), in which our expert consultants assess the quality of components, materials and products during manufacturing.

 
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Conducted when between 30% and 50% of your goods have been produced, and performed on-site, our DUPRO inspection service assesses samples against regulations, standards and your contractual agreements, highlighting actual or potential defects so that you can address them immediately rather than deal with costly tests and changes to your products later in the production process.

As the world leading inspection, verification, testing and certification company, AML Services is uniquely placed to meet your during production inspection needs. As well as conducting one-off on-site product inspections, we can incorporate inspections into a broader quality assurance and quality improvement program. Our quality assurance program ensures that quality standards are maintained throughout the production process, from concept design to shipping of goods, and our quality improvement program provides solutions to any problems that arise.

AML Services DUPRO inspections are a vital part of factory production control for all consumer goods and can be incorporated into your own quality assurance or risk assessment procedures. Our consultants are available to explain how your company can benefit from the services that have already helped clients bring thousands of products to market safely and efficiently.

FINAL RANDOM INSPECTION - FRI
 

Even when you have robust quality assurance and quality improvement processes in place to maintain high standards during product development and manufacture, it is still important to assess the quality and safety of your goods prior to shipment.

 
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Clients across the globe use AML Services final random inspections to obtain data on batch quality and highlight defects or inconsistencies.

Our finished product testing not only ensures that your products meet the standards set by your organization, your clients and regulators in your target market, they also:

  • Use the standard criteria of ANSI/ASQ Z1.4 (ISO 2859-1) to conduct (AQL) sampling 
  • Produce detailed inspection reports based on defined AQL

You can therefore be sure that we, too, are meeting the high standards required of us.

Conducted when 100 per cent of your goods are produced and at least 80 per cent are packed and ready for dispatch, final random inspections are a range of visual tests that cover:

  • Quality (appearance, performance, and workmanship)
  • Quantity
  • Packaging
  • Labeling 
  • Shipping marks to achieve regulatory compliance (for example bar code checks) 
  • Transportation
  • Drop checks

Final random inspections (FRI) are one of a range of on-site product inspections that we conduct to ensure quality and safety throughout the entire production process, from product design through to shipment. They can be used as a one-off service or form part of broader quality assurance, quality improvement or risk assessment programs that are tailored according to your specific needs.

All inspections are conducted by world-class experts with in-depth knowledge of the latest inspection techniques and technology. Our consultants can advise on inspections that will help assess the quality of your finished products and prevent problems occurring when importing, and will be able to discuss the benefits you will experience from working in partnership with the world leader in inspection services.

INITIAL PRODUCTION CHECK - IPC
 

At AML Services, we understand the importance of identifying potential problems with your products as early as possible in the production process, so that solutions can be found and the need for costly changes later in the production process can be eliminated.

 
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Our initial production check (IPC) is an examination of components, materials and product quality at the start of production to foresee risks and prevent resources being wasted.

Conducted when 10% of goods have been produced, our initial product inspection is applicable to all goods, checking them with regulations, standards and contractual agreements. It is a visual evaluation that detects early defects and is performed on-site.

Our consultants can conduct an IPC as a one-off product visual verification or as part of a broader quality assurance and quality improvement program conducted by AML Services. Our quality assurance program ensures that quality standards are maintained throughout the production process, from concept design to shipping of goods, and our quality improvement program provides solutions to any problems that arise.

Our product quality monitoring services are second to none, being underpinned by the skills and knowledge of world-class experts and vast experience of production checks for a wide range of businesses across the globe. In helping you keep one eye on quality from the start of the production process, we not only reduce the possibility of your product being stalled by regulatory non-compliance but also reduce costs of product development and protect your brand’s reputation from the risk of damage due to product recall.

LOADING UNLOADING SUPERVISION (LSUS)
 
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AML Services loading/unloading supervision (LS/US) services inspect your products prior to or after shipment and have been developed in response to increasingly global markets, in which businesses sell to, and import supplies from, countries across the world. They aim not only to ensure that those goods being shipped are those that were assessed in final random inspections but also to prevent costly mishandling of goods.

The aim of our container loading supervision service is to ensure that products are loaded and secured correctly, regardless of whether they are to be transported by container, ship or truck. A container loading check may cover:

  • Quantity verification
  • Traceability of products – including verification of production codes, plant numbers and stock numbers against a packing list or invoice
  • Verification of external and internal operating conditions of containers
  • Cleanliness inspection of trailers or containers for debris, insects and vermin, for example
  • Temperature monitoring inspection
  • Packaging
  • Labeling
  • Shipping marks for regulatory compliance (for example bar code checks)
  • Documentation of any damage observed during loading
  • Photographs of packing and loading processes
  • Documentation of container, vessel and seal number

As soon as loading has been completed, on client’s special request, we seal containers with AML Services seals to reduce the risk of tampering, theft and substation.

Unloading supervisions include similar checks of container integrity against checklists or invoices, to avoid import disputes and ensure products arrive in the same state in which they were loaded.

The documentation provided by LS/US services also provides information for customs purposes, allowing for the correct assessment of import duties and taxes.

With an international network of highly skilled inspectors, AML Services loading and unloading inspection solutions are an invaluable addition to our supply chain inspections, which aim to give you peace of mind.

MYSTERY SHOPPING
 

Are your customers getting the service you expect?

 
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Mystery shopping in a retail, hotel, restaurant or automotive environment helps you identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales.

At AML Services we work with you to understand your organization, its procedures and code of conduct. Posing as a real customer our mystery guest will perform the role and activities of any regular guest or customer. Our mystery shopping services are well planned and executed programs.

RETAIL MYSTERY SHOPPING

Harmonizing the customer experience is increasingly popular with national and international retailers and brand owners. Brand awareness and reputation mean companies often standardize the organization, manufacture and marketing of products. However, global brands are also often customized to local markets while retaining their brand identity.

At the outset we will work with you to ensure that you have correct measures in place. Our mystery shopper will then visit stores to examine your point of sale and customer service. They will identify and report on whether the team has been successful in creating the perfect sales experience.

HOTEL MYSTERY SHOPPING AND RESTAURANT MYSTERY SHOPPING

Mystery guest teams working in the hospitality sector will examine the interaction between staff and guests, but will also experience or use some of the facilities. Some of the activities our teams may carry out include:

  • Making an enquiry and registering for membership
  • Making a phone reservation or booking
  • Visiting to dine and experience the entertainment
  • Staying overnight in a hotel, which may include use of some or all of the facilities
  • Purchasing a product, examining the product presentation and attributes
  • Seeking advice from reception, management or a central function

Your program will deliver full feedback from our mystery shoppers and a review of your point of sale and interactions with staff. Ultimately the guest perception and experience is the true measure of service and product quality. To assist you in improving the customer experience we will develop a unique measure of customers’ experience against your vision and together we will determine target client groups for your organization to focus on.

AUTOMOTIVE MYSTERY SHOPPING (BRAND PROTECTION AUDITS)

Your dealer network is the human face of your brand. A professional dealership builds on your brand and drives the business forward. It is critical for car manufacturers that the dealer network respects the brand and conforms to your standards.

Our mystery shopper/brand protection audits protect, maintain and build your brand by inspecting and reporting on your dealerships’ compliance to the organization’s guidelines. A professional auditor plays the role of a customer and reports on an agreed set of criteria. They also serve as a complementary tool to any traditional second party audits you may carry out.

We can also carry out these audits at your competitor’s dealerships, providing you with useful information about their attitudes, strengths and weaknesses.

Find out more about our mystery shopper services, an independent assessment of your customer service standards.

RAW MATERIALS INSPECTION
 

A key priority for AML Services is helping our clients to maintain product integrity by reducing risks in the production chain as early as possible.

 
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Our raw material inspections are a vital step in that process, helping to ensure that your supplier is meeting your specifications and giving you insight into the nature of your raw materials’:

  • Identity
  • Safety 
  • Suitability for your product

Ultimately, our aim is to give you confidence that you are producing a safe, high quality product that meets the expectations of customers and regulatory bodies.

A vast range of industries use raw materials testing at the start of the production process. These include, but are not limited to, consumer goods and retail, health and wellbeing, food and agriculture, and automotive businesses. Not only do AML Services inspections help ensure that your final product is of the best quality, they also enable you to highlight and mitigate problems before they become costly – financially and in terms of your business’s reputation.

With an international network of laboratories staffed by world-class experts in raw material testing, we are equipped to create a program of tests for raw material inspection and raw material identification that can cover chemical, microbiological, mechanical and physical properties testing. Programs are based on your particular needs and are shaped to help you meet local regulatory requirements for your intended market.

The various forms of raw material analysis we conduct are flexible enough to be used as one-off services to inform product or ingredient development or to form part of a broader program of inspections throughout the production chain.

When you work with AML Services, you benefit from over a century’s experience of providing inspections with integrity and to the highest standards. You also gain from the lessons we have learned from carrying out raw materials inspections for businesses of all sizes across the globe. Our expert consultants will be able to advise you on the specific benefits on offer to your organization through AML Services raw materials inspections.

RETAIL STORE CHECK
 

Manufacturers and brand owners rely on retailers and local sales staff to market and sell consumer goods in accordance with global guidelines and locally agreed procedures.

 
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A retail store check or dealership audit from AML Services can identify any shortfall in compliance.

Working closely with you to establish the scope of the retail store inspection program our specially trained experts will devise an audit which meets your specific requirements. Consumer goods which could be audited include toys, electrical and electronics products, cosmetics. The audits are particularly important for products with a consumption deadline like food and drink.

For car manufacturers, whose dealer network is the human face of the brand, we have automotive specialists who tailor audits to the industry.

Our audit will include sample selection and the examination of retail point of sale factors including (but not exclusively):

  • Sales unit presentation:
    • Pack dress
    • Labeling
    • Stock level on shelf
    • On pack promotional flashes
    • Average age of product on shelf
    • Sell by dates
  • Sales unit positioning:
    • Where on the shelf?
    • Where in store?
    • Prominence of promotional and point of sale material
  • Price points and competitor price points

If required we can extend the remit of your retail store audit to encompass competitors. To ensure you have the clearest picture of in store sales and marketing in every region we can also review your competitor’s products and retail point of sale.

Our approach to retail store checks is transparent and logical, which is why we are the ideal independent partner to help you protect your brands. We have a global network of qualified and experienced auditors who have the local knowledge to deliver.

Find out how AML Services’s retail store audits and dealer network audits can help your organization.

When You Need to Be Secure

Whether you are developing products, projects, or processes, you need trusted independent organization to ensure that both your legal obligations and the standards you expect are met, at every stage. Our comprehensive range of services helps you to reduce risk, control quality and quantity, and meet all relevant regulatory requirements across different regions and markets.
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  • +924 237 83 1188
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  • info@amlsglobal.com

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